Is it possible to pack before a visa is issued?
Yes, and it is also possible when a house has to be emptied. Your cargo will be securely stored at our warehouse. It can be shipped out according to your departure date.
When is the offer valid?
Our offer is valid for a period of up to 3 months. Due to varying external costs, it is not possible to make price adjustments for a longer period of time. External costs such as charges from suppliers and container ship prices may change. Our offer may then be subject to change depending on rising costs such as these or currency fluctuations.
When should I contact a moving company to organize my pending international move?
Advance preparation is the most important factor in a successful international move. You should begin your search for a suitable moving company to carry out your move anywhere between 8 weeks to 3 months before your intended moving date. This will allow time to get competitive quotations, make all the arrangements, organize transport, etc.
Is my furniture automatically insured during the move?
Your goods are not automatically insured. Insurance must always be arranged separately. We offer you all-risk insurance. The cost of such insurance is calculated based on the value of your goods.
Please be aware of the policy terms so that you know exactly which goods are not insured. Jewelry, money and money-valued documents must be insured separately and are subject to differing premiums. Ask your relocation coordinator for more information about insuring your goods and if you can ship valuables like jewelry.
How many employees are present during packing?
There will be 4 to 5 employees for a 20-foot container and 2 to 3 employees for containers over 10 cubic centimeters. It all depends on the amount and location.
What are the preparations before packing?
Divide what you wish to send and what you plan on storing on your end. Afterwards, prepare trash bags (bigger than 50 liters for clean up).
When should you start packing?
It will start between 8:30 to 9am on the day of your choice. It depends on the amount and location but for a 20-foot container it will be finished around 4pm. For less than 6 cubic centimeters, it will be done in the mornings while for smaller freights it will take between 1.5 to 2 hours.
Can you pack when it rains or snows?
Packaging takes place inside so that will not be a problem. If weather does affect packing, it can be delayed.
How long does it take before insurance is paid for damaged goods?
It will take about a month after submitting all necessary documentation.
How do your prices differ from other relocation companies?
There are several reasons why prices may differ. For clear comparison, we specify our offer to give you an honest and transparent estimate of the costs. Some movers charge fixed costs such as the Safety of Life at Sea (SOLAS), surcharges, etc. and others do not. It might also be the case that specific costs at the destination are not included in the quotation by other movers. At High Relocation Worldwide, Inc., if there are additional costs, we will inform you in advance.
What is SOLAS VGM?
As per international legislation in force since April 2016, it is a requirement to weigh an empty and full container in order to provide a Verified Gross Mass (VGM). Without this VGM, a shipping company will not be authorized to load a container. For these additional activities, separate costs will be charged.
Are all charges included in the price?
If you book your shipment as a door-to-door move, then all charges including customs clearance charges, and local delivery to your residence will be included. However, you will still be responsible for any duty or tax that is raised on your shipment at customs.
Can I track my shipment?
Via your personal portal, you can follow your goods. You can log in and see the status when your goods will arrive.
How do I know that I have really chosen an international relocation company?
A regular certified moving company like High Relocation Worldwide, Inc. offers excellent national and local service. But special certifications and strict policy adherence is necessary for internationally recognized moving companies.
We are a professional and reliable international moving company and are a member of FIDI, which confirms that as a provider we have experience with international removals. FIDI membership is linked to FAIM or FAIM ISO quality assurance, which provides an additional guarantee to you as a customer.
What conditions apply to an international move?
We take care of your move in accordance with the FIDI Terms and Conditions with which we serve your interest and those of our supplier.
What are customs formalities?
Please note that each country has its own import regulations with its own laws. You are allowed to bring your personal belongings, but in some countries, goods must have been in use and in your possession for at least six months. Regulations and time periods vary per country.
Prior to your move, our relocation coordinators can determine which regulations are applicable and advise you accordingly.
How do I find up-to-date information regarding customs regulations and documentation?
Customs regulations are unfortunately subject to frequent change. Regrettably, such changes are not always publicized. We endeavor to provide the most up-to-date customs information available. From a wide variety of sources, including Customs Services themselves, industry, trade association, the Internet, and a wide variety of other sources. Nevertheless, it is impossible to guarantee the accuracy of the information provided, as customs rules and regulations, together with duty and tax rates, documentation and forms, can, and do, change overnight.
What are the do’s and dont’s when it comes to moving?
Try to make a realistic plan. Moving takes time and certainly an international move will require the appropriate duration of transport, also depending on the shipping option (ship, airplane). You will need to organize a lot of things. It will be useful if you already know which goods need to move and which goods can be left behind. Always separate goods that are to be shipped, sold, given away and those that are to be taken with you on the plane, before the survey.
What items should I not include in an international household goods shipment?
It is not advisable to include perishable goods, foodstuffs of any description, or liquids. Above all, exercise common sense. Your shipment may be in transit for anything between three days and three months for long intercontinental transits. Don’t overload items, or fill the car up to the roof with odds and ends as it may damage the suspension.
Here’s a general list of prohibited items: paint, matches, aerosol cans, gas canisters or other flammable materials such as wood, bricks, cement, rocks, and soil of any type; firearms and ammunition; plants of any kind; corrosives and explosives; and, pornography of any sort.
Also, and in addition, we cannot accept the following goods for shipment by air: aerosols, batteries, explosives, fireworks, corrosives, perfume, pressurized or unpressurized cylinders/canisters and/or similar type containers, firearms and ammunition, radioactive material, paint, fuel; and, fuel tanks or other flammable items, etc.
If you have any doubts as to what may or may not be included, please do check with our International Removals Sales Team Contact. They will be delighted to help you.
Can I pack myself?
Damage incurred to items you pack yourself may not be covered by transit insurance.
If you wish to pack yourself we will provide you with all the materials you need. We do however strongly recommend that you take advantage of our professional packing service. We employ highly qualified staff to perform this skilled task. If you decide to pack or sort out certain goods yourself, always leave the boxes open so the crew can check everything, before final departure.
Who do I contact on arrival overseas to find out about the status of my shipment?
All details of your shipment will be available to you as soon as possible after packing. We operate the latest computer systems giving up to the minute status reports and shipping documents at the touch of a button. We can advise you by phone, fax, or email.
Do you provide storage?
Yes, both at the point of origin and at the destination. If you require storage we offer reasonable rates. We are able to offer highly competitive rates to suit individual requirements.
Can I send moving freights more than twice?
Generally, it is possible to send freights more than once but, depending on some countries, taxes may be applied after the first shipment so please consult your manager.
What are the documents needed for international exports?
An export license, packing list, and commercial invoice are needed and you can ask us for the bill of landing.
What is the process of importing customs?
Declare the goods imported at customs and after the goods are released and the tax is paid. You must declare name, size, and number of goods as well as price and payment.
Can I send freights before I know the local address?
Yes, if you have a local contact number. However, if there is still no address after the freights arrive, you can use our storage service.
Can I know the exact volume of freights on the day of packaging?
An estimated volume and cost can be calculated when we do a visit or through a simulation on our website, but an exact volume can only be known when freights are loaded into containers. Your manager will let you know exact transportation schedule, volume, cost etc.